Before departing for you service, there is a few things to check.

• Remove all valuables form your vehicle before leaving home. Not on the way there or while they check you in.
• Have your booking details ready. You must be able to explain who you spoke with and what the vehicle is coming in for.
• If you have an extended warrantee policy of any sort, have a copy of that available so that the service advisor can attach it to the job card. This will prevent any misunderstanding regarding charges.
• Have your service book or record keeping unit ready on the passenger seat.
• Dress properly – PJ’s don’t count.
• If you are going to need transport home or to work please don’t take a friend or family members along, as it will take up space in the transport
• When arriving at a new dealership, arrive early and look for the service reception or security, they are always willing to help.
• Be patient. In all fairness we are happy to wait long hours at the doctors but cannot be patient when handing over or receiving our cars vehicles.
• It is good to get the name of the person helping you with your car. Remember you are leaving your car with them and when you get asked who is your service advisor is, at least you will have an answer.
• Sometimes it happens that the person booking you in is not necessary the person that will be helping helping you. Find out who that will be and /or get a business card.
• Answer questions clear and thoroughly.
• Make sure your telephone number is correct. Give your email address. If your email address includes your name and surname, remember the person helping you might not be well versed in your name and surname.
• Don’t press for an ETA on the car. When you are at the hospital waiting for surgery you do not chase them on